Many of you have contacted us recently with problems replying or sending email to certain people. I will attempt to briefly explain the problem, who it affected, and then hopefully provide some instructions as to how to get around the problem. Over break we implemented a new IDM system. The system was designed to automatically assign the proper email addresses to new students and employees. Unfortunately, something went wrong and it replaced any email address that used a nickname (i.e. email@example.com) with the person’s legal name (i.e. firstname.lastname@example.org). During the time in question, Joe sent messages with his “new” legal-name email address. When the problem was discovered, we reverted to a backup of the “correct” nickname email addresses – but in the process dumped the legal one that had been assigned. So now, as people reply to those messages, they get an undeliverable (i.e. joseph.schmoe does not exist, blah, blah, blah…).
This will take some time to work itself out, but if you’ve had problems sending to a particular person, you can start a new message (or reply to one they sent you), delete out the name showing, retype part of their name and then select them from the directory. If using the Outlook client, use the “Check Names” button on the button bar. This will pull the current, correct address. Here is an example using Jeff Weld. I start to type a message to Jeff and it autofills – but if you’ll notice, his address is incorrect and it will come back undeliverable:
However, if I click “Search Directory”, this comes up:
It’s confusing, but I now know to pick the entry with “Jeff.Weld@castleton…”. I can also click his name to show the properties to be sure:
This example used Outlook web, but it’s a similar process using the Outlook client. Type the name partially and then look for the check names button:
When you click that, the name will turn solid and it should go. I can’t say it enough, it will take awhile for this problem to flush out. Thank you for your patience.
Many devices that easily work on a home wireless network will not connect to the enterprise wireless system that Castleton and most universities use. This is because the manufacturers of these devices try to save money by not including support for a network that requires both a username and a password, they typically only support a shared password network. We require a username and password for advanced network security to protect your data. Here is an incomplete list of devices that will NOT work on the CU-Community WIFI network:
Amazon Echo and similar
Roku with WIFI only
Xbox, Playstation, Wii & most other game consoles
The good news is Xbox and PS both include a wired ethernet port and will work on the wired network – you will need to register the mac address of the wired ethernet card, but this connection is preferable for latency purposes, anyway. There is a Roku model (The “Premiere+”, retail approx. $55) that has a wired ethernet port – this is what we recommend for that type of device. Apple TV also includes a wired ethernet port. The Wii can use a USB-Ethernet adapter to connect to the wired network. However, we recommend you contact us BEFORE you purchase because not all USB-Ethernet devices are supported. Manual registration of game consoles and other devices that do not have a browser can be done at the link https://netreg.castleton.edu/manualreg.html
If you’re wondering about a device not listed, check the documentation to see if it supports 802.1x authentication, also known as “WPA2 Enterprise”. As always, you can contact IT Services at 802-468-1221 for help in determining whether the device will work on our network, preferably before you purchase.
Castleton students, faculty and staff are eligible to install Office on up to five computers or mobile devices free of charge. The process is easy.
- If you currently have a trial version of Office on your computer, uninstall it first.
- Login to your Castleton portal at http://portal.vsc.edu
- Click on the “Castleton Email Access” link.
- Once you’re in your Office 365 email, click on the Office 365 button in the upper left corner of your page.
- If your computer is running an operating system compatible with Office 2016, you’ll get a screen titled “Install Office 2016 on your Mac/PC”. If your operating system isn’t compatible, you’ll see an option on the page to install an older version of office – 2011 for Mac or 2013 for PC. Click the “Install now” button.
- When prompted, click to save the installer file. The way this appears on your screen will depend on the OS and browser you are using. It may be a pop-up or it may appear as a banner at the bottom of your browser window.
- Click or double-click the file to run it. The file may appear in your “Downloads” folder or at the bottom of your browser. Follow the installation instructions on your screen.
- Once installed, launch one of the Office applications (Word, Excel, PowerPoint, etc). You will be asked to activate Office with an email and password. Use your Castleton email address in this format: email@example.com (i.e. firstname.lastname@example.org) and your password. You will only need to do this once.
If you have any questions or run into any problems, please contact us at email@example.com or at (802) 468-1221.
Seeing the occasional unintentional “Reply-All” makes me think this subject deserves an explanation along with a warning – especially since the default for replying to messages has changed to “Reply-All” within the web version of Outlook. Here’s how “Reply-all” works; someone sends a message to a group of people, you being a member of that group. If you wish to reply to the sender only, that is a simple “reply”. If you choose “reply-all”, it will go to the sender and also EVERYONE included in the original group. You can see how not paying attention to this detail has created some embarrassment. For some reason (probably because of end-user demand), Microsoft has decided it is more likely people WANT to do a “Reply-all” and have therefore made it the default when replying to a message. The arrow next to that text gives the option for a simple “reply”. Pay attention to this detail when replying and also look at who is in your TO: prompt before hitting “send”.
All that said, there is a way to change the default to a simple “Reply” rather than “Reply-all”. It can’t be done globally, but the individual can make this change on their own. Here’s how:
First off, click the gear icon in the upper right-hand corner and choose “Options”:
Next, look for your reply settings under the Mail tab – choose the radio button for “reply” rather than “reply-all” and make sure to click “Save” when done:
Many of you have received messages about the “Clutter” feature in Office 365. Microsoft is often adding new features, but some can create confusion and make it appear messages are being lost. In reality, it’s making decisions about what could be considered unimportant – decisions that are often wrong. If you dislike the Clutter feature, here’s how to disable it.
First off, you will need to be in the web browser version of Office 365. Simply login to the Portal and click the link for email access on the left. Once your email loads look for the gear in the upper right-hand corner and click on that,and then click on Mail link at the bottom.
Once in Options, expand the Mail settings and look for the clutter tab – select the appropriate radio button to turn it off. That’s all there is too it!
Yes, it’s true. Sometimes restarting your computer, phone, device will fix a problem you’re having. Memory corruption, updates, or a program that didn’t close properly can be a drag on your resources. So reboot and refresh!